These small independent claims adjusters are absolutely the worst. I just hung up with an adjuster from Love, Barnes & McKew (or LBM Insurance Adjusters) who does rent-an-adjuster work in “the Washington-Baltimore Corridor, Northern Virginia, Southern Maryland and Maryland’s Eastern Shore.”
Why I send a demand package to these people is beyond me. I just hung up with the most irrational adjuster who I’m this close to naming, who told me that my 66-year-old client, with no prior injuries, whose car was totaled by a tractor-trailer should not have gotten diagnostic testing or worn a back brace after the accident. I really can’t remember a more irrational insurance adjuster in my career.
She refused to claim that this woman is faking her injuries but pointed out that her pain levels increased about the same time she started talking about a workers’ compensation claim. Now the woman retired from the National Cancer Institute years ago, but don’t let that interrupt the conspiracy. Now look, I realize that citing insurance adjusters for unreasonable offers is like giving out speeding tickets at the Daytona 500. But even in a business that a certain level of insanity is the norm (for plaintiffs’ lawyers, too), this is just insane.
Not for nothing, this adjuster confided in me she had been in a serious car accident. You would think this is a sign that an insurance adjuster is a sympathetic person who can feel better feel the pain of another human being. But, I’m telling you, it has the reverse effect on many of these adjusters. “My pain was so great. Yours was not.” I don’t want to get carried away, but it can’t help but remind you of the whole “abused are more likely to are more likely to abuse” adage. Continue reading